Elysium products are made to order. Production time occurs before an order ships.
Processing and production
Each product is produced specifically for your order. Processing and production times are separate from carrier transit times. Estimates shown at checkout are not guaranteed and may be longer during launches, holidays, or periods of high demand.
Shipping rates
Available shipping methods and rates are calculated at checkout. Qualifying US orders over $100 receive free standard shipping after discounts and before taxes.
Tracking and split shipments
Tracking information is sent when your order ships. Items may be produced or fulfilled separately, so a single order can arrive in multiple packages with separate tracking numbers.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after production or fulfillment begins.
Carrier delays and delivery
Carrier delays, severe weather, customs processing, and other events outside our control can affect delivery. Once tracking shows a package as delivered, check the delivery location and contact the carrier before reporting an issue to us.
Elysium is not responsible for packages lost or stolen after confirmed delivery. We will assist with available carrier information when possible.
International orders
International customers are responsible for any duties, taxes, customs fees, or import charges imposed by the destination country. Customs delays are outside our control.
Returns and exchanges
Made-to-order products are final sale. We do not accept returns or exchanges. Review our refund policy for damaged, defective, or incorrect order exceptions.
Contact us
For shipping questions, use our contact page and include your order number.